Contact Hostie

The Hostie team is available seven days a week to answer any questions and assist with any software-related issues. You can reach us directly at help@hostie.ai. In order to help us better assist you, please be sure to always identify yourself by name and Location when reaching out to us.

The steps in this guide are the same, whether you're on the Hostie dashboard for the web, the Hostie app for iPhone, or the Hostie app for iPad.

Use the links below to jump to specific areas, or read from top to bottom and use the links within each section to navigate between areas:

• Ways to contact Hostie for the following access: Representative 

  • Flags

  • Need Help tab

• Ways to contact Hostie for the following access: Organization Manager, Organization Representative, or Manager 

  • Flags
  • Prompt Requests
  • Need Help tab

Ways to contact Hostie for the following tiers for the following tier: Essential (return to top)

1. Flag a conversation. If you have an issue or concern with this conversation
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2. Need help? tab. If you need help, but don't have the ability to send a traditional email
   
   1. 

 Ways to contact Hostie for the following tiers: Premium and Hospitality Plus (return to top)

1. Flag a conversation. If you have an issue or concern with this conversation
   1. 
   2. 
2. Add prompt tab. If you'd like your Hostie to respond to types of questions a caller might ask about
   
   1. 
   2. 
3. Need help? tab. If you need help, but don't have the ability to send a traditional email
   1.