Available with any of the following tiers: Essential, Premium, and Hospitality Plus
Accessible to the following roles: Organization Manager or Manager
Follow this guide to learn how to manage customers through Hostie, allowing you to block/unblock phone numbers and edit their name, and/or email.
The steps in this guide are the same, whether you're on the Hostie dashboard for the web, the Hostie app for iPhone, or the Hostie app for iPad.
Pro tip: You can block and unblock callers on the same page.
- Select 'Settings' on the left-hand menu, then select 'Customers' to bring up the customer search screen.
- In the search bar, look up the desired phone number or email address.
- Select the customer by selecting the row to bring up the edit customer sidebar on the right-hand side.
- Set the desired name and/or email, then select 'Save'.
NOTE: "Blocking" a customer will not block customers from calling, emailing, or making reservations outside of Hostie.