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Learn the basics

In this article:

Inbox view

  • Filter between 'All' and 'Unresolved' to see what works best for you and your team!

all view

unresolved quick filter

 

Pro Tip: Think of these as 'action items' for your team. Review your conversations as part of opening and closing tasks, and throughout the shift with push notifications. 

 

How to add a custom FAQ

Go to your Hostie App and navigate to the left-hand menu.

Go to 'Settings', then  'FAQ'

custom FAQ

 

How to utilize this feature:

  • This can be used to add general information about the restaurant that does not currently live in the General FAQs or back-end of Hostie.
    • Ex. "Do you have any Monday night specials?"
        • "Yes, we offer a pie and wine special on Monday nights."

Pro tip: Some responses may live in the back-end of Hostie, such as takeout inquiries or large party inquiries. These flows would be reviewed during onboarding and can always be adjusted. Just let us know at help@hostie.ai!