How to leverage Quick Filters

Your Hostie Inbox comes with Quick Filters to help you find the conversations that matter most, fast. Instead of scrolling through every message, you can filter by conversation type, date, or status with one click.

Here's what each filter does:

• Reservations Shows conversations where a guest is booking, changing, or asking about a reservation.

• Large parties Surfaces conversations involving bigger groups, so your team can jump on party requests that need extra attention or approval.

• Transfers Filters to conversations that were routed to a live team member, whether that's a full call transfer or a request to speak with staff.

• Takeout Shows conversations related to takeout or to-go orders, separate from dine-in reservations.

• Today / Yesterday Quickly narrow your inbox to conversations from the current day or the previous day, so you can stay on top of what just came in.

• Calendar icon Lets you pick a custom date or date range to look back at conversations from a specific day or window of time.

• Tag icon Filters conversations by the labels Hostie has applied, handy for grouping by theme or issue type. Tags include allergies, catering, employment, lost and found, etc.

• Flag icon Shows conversations that have been flagged, usually ones that need a second look or follow-up.

• Checkbox icon Filters to conversations marked as unresolved, so you can separate what's done from what still needs action.